In honor of “Pakistan Safety Awareness Month,” Yango, the international ride-hailing service under the global tech company Yango, is launching a suite of advanced safety features designed to ensure the security of both drivers and passengers. These enhancements underscore Yango’s steadfast commitment to delivering a safe and reliable ride-hailing experience.
As part of the safety initiative, Yango mandates that drivers upload a profile photo during registration. This allows passengers to verify the driver’s identity by comparing the photo in the app with the driver who arrives. Additionally, drivers must submit photos of their driver’s license and vehicle, which undergo rigorous verification before they can begin accepting orders.
Within the passenger app, the Safety Center offers essential safety tools, including an SOS button for emergencies, a Share Route feature for real-time trip sharing, and an Emergency Situation button for additional support. Passengers can designate trusted contacts and specify how frequently ride details are shared with them, ensuring someone is aware of their location during trips. In case of emergencies, the SOS button enables passengers to directly contact local authorities through the app for immediate assistance.
Passengers also have the option to share comprehensive trip details such as the route, driver’s name, and vehicle plate number with their contacts, adding an extra layer of security. They can review driver ratings based on feedback from other passengers, helping them choose drivers with higher ratings for a safer journey.
Upon accepting a booking, drivers can view the passenger’s rating, which is compiled from feedback provided by other drivers. After each trip, drivers can submit a rating form to provide feedback on the passenger, fostering a respectful and safe environment. Drivers are informed of the passenger’s name upon accepting an order, facilitating easier identification and communication.
Yango maintains a dedicated Support Incident Team available 24/7 to address any conflicts or urgent issues between drivers and passengers. This team is specially trained to handle sensitive situations, ensuring drivers feel supported and protected.
Yango Pakistan’s comprehensive safety features underscore its commitment to safeguarding both drivers and passengers. These measures establish Yango as a leader in safety within the ride-hailing industry, guaranteeing a secure and dependable experience for all users. Such initiatives emphasize safety’s paramount importance and promote the adoption of best practices across the ride-hailing community.
About Yango:
Yango is an international tech company that adapts globally sourced technologies into everyday services tailored for local communities. Committed to innovation, we integrate cutting-edge technologies from around the world into seamless daily services for diverse regions.
Yango’s multifunctional app provides various digital city services across 20+ countries in Africa, Latin America, Europe, and the Middle East. Available for free on Android and iOS, our multilingual app supports enhanced daily living experiences.
For further information, please contact: pr@yango.com