Step into the future of agricultural finance with Digitt+’s latest innovation – our brand-new, state-of-the-art in-house experience platform. With a stellar record of processing over Rs 4 billion in transactions and handling 350,000 transactions, Digitt+ reaffirms its dedication to exceptional customer service.
Our platform heralds a new era of seamless, efficient, and responsive services. Boasting a robust complaint and ticket management system, we guarantee real-time issue resolution, adhering strictly to minimum resolution times. Its dynamic parameterization enables instant updates and modifications, ensuring agility in service delivery.
Key highlights of the platform include a voucher management system for partner-based complaints, facilitating smooth interactions across all channels. Additionally, it offers comprehensive device management controls, automated Turn-Around-Time (TAT) management, and seamless integration capabilities for both backend and frontend systems.
In keeping with Digitt+’s unwavering commitment to security and risk management, our platform incorporates advanced features like velocity checks to monitor and mitigate potential risks, ensuring a secure and dependable user experience.
Muhammad Aon, Head of Merchants, Open Banking & Payment Solutions at Digitt+, expressed his enthusiasm about the launch: “Our in-house experience platform marks a significant stride in our quest to deliver unparalleled customer service. By harnessing cutting-edge technology, we empower real-time solutions and exceptional user experiences, underscoring our dedication to customers and partners alike.”
Beyond enriching the Digitt+ App, this groundbreaking platform will extend to our partners, amplifying its positive impact throughout the fintech ecosystem. Through seamless integration, Digitt+ aims to set a new benchmark in customer experience, cementing its position as a trailblazer in the fintech realm.