PTCL Group, Pakistan’s leading telecommunication and ICT services provider, has entered into a strategic collaboration with STech.ai to integrate an advanced AI-based platform aimed at enhancing customer service systems. This innovative initiative leverages technologies such as Urdu-based Large Language Models (LLMs), Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Machine Learning (ML) to revolutionize customer experience.
The platform is designed to improve quality management systems by enabling enriched customer sentiment analysis and providing valuable insights. This move underscores PTCL Group’s steadfast commitment to excellence in customer experience, reflecting its ongoing investment in innovation and refinement of business processes.
Hatem Bamatraf, President & Group CEO of PTCL & Ufone 4G, emphasized the significance of AI in elevating customer experiences, positioning PTCL Group at the forefront of industry transformation.
Ahmad Kamal, Group Chief Customer Care Officer, highlighted the launch of the industry’s first Urdu Language AI-enabled Customer Services platform as a pivotal step towards enhancing customer satisfaction and service excellence.
Adeel Saeed Chaudry, CEO of STech.ai, expressed pride in partnering with PTCL Group, noting their joint commitment to digital transformation and superior customer service through innovative AI-driven solutions.
PTCL Group’s extensive telecom and digital infrastructure, including state-of-the-art fiber networks and comprehensive cellular services, underscores its role in enriching the lives of millions of customers nationwide, both personally and professionally. This collaborative effort marks a new benchmark in Pakistan’s telecommunications landscape, promising unparalleled customer-centric solutions and setting the stage for future advancements in the industry.